If your printer is not listed in the Add Printer or Scanner window , make sure the printer is connected to the Mac with a USB cable, or that it is on the same wired or wireless network as your Mac. Already have an HP account? HP encountered an error while trying to scan your product. Modify your browser’s settings to allow Javascript to execute. Is this a recent change? On the product control panel, touch the Right Arrow , and then touch Network.

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Frequently asked questions Review this list of frequently asked questions about installing and setting up your HP wireless printer. Turn on the printer and place it close to the computer and within range of wirwless router during the setup procedure.

Turn on the printer. I tried to use the printer screen and it still would not work.

HP Officejet 6500A Plus e-All-in-One Printer – E710n

Turn on the printer and place it close to the computer and within range of the router during the setup procedure. Reboot network equipment router and 16 p;ort switch Power cycle printer Attempt to use screen on printer to set up network using wizzard.

If the list does not contain your network name, follow these steps to enter it manually:. The software installation prompts you to connect the cable if needed. Gather the following items:. Check if the name of your printer displays in the Printers list. The serial number provided does not match the previously selected product. Disconnect the USB cable from the printer, if necessary. Modify your browser’s settings to allow Javascript to execute.


Europe, Middle East, Africa. What if I do not know my wireless network name or password? Javascript is disabled in this browser. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

Select all Oficejet all. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Prepare officemet the setup Before setting up the printer on your wireless network, get the network name and password and make sure that the router, printer, and computer are turned on.

Where is the download button? See your browser’s documentation for specific instructions. We were unable to find any drivers for your product.

HP Officejet A Plus e-All-in-One Printer – En | HP® Customer Support

The list of recommended drivers for your product has not changed since the last time you visited this page. If you cannot connect the computer to the network, contact the person who set up your network or the router manufacturer; there might be a hardware issue with the router or computer. HP Download and Install Assistant. I do not know what is causing the problem with the printer screen wizard, but even using the WPS does not work, only using the USB cord will make the connection work.


Mac Set up your HP printer on a local wireless network with a Mac computer. Is my Windows version bit or bit? Warranty withdrawn refurbished product: If the installer software cannot set up the printer if it is not available on the network, there might be a problem with your local network.

HP Officejet A Plus e-All-in-One Printer – En – Driver Downloads | HP® Customer Support

Make sure the router and computer are turned on, and that the computer is connected to the same wireless network to which you want to connect the printer. Not officejte which drivers to choose?

Information and links in this thread may no longer be available or relevant. I have another HP printer in my workshp HP Officejet that has connected to the same router without errors and is working fine. This topic has been archived.

Last modified: March 6, 2020